First Steps & Assessment
Starting is simple — and your first consultation is completely free.
How we get started together
We've designed our intake process to be as straightforward and stress-free as possible. Here's what to expect from your first contact with us.
Complete our questionnaire — free
When you first get in touch, we'll ask you to complete a questionnaire. This helps us understand the learner's background, the challenges they're facing, and what support has already been tried. There is no charge for this — it's the starting point for everything we do.
We analyse and propose an action plan
Once we've received your completed questionnaire, we'll review the information carefully and propose a personalised action plan. This normally includes a recommendation for assessment and an outline of how an intervention and support programme might work.
Informal assessment & target setting
Before tutoring begins, we carry out an informal assessment of the learner. The aim is to identify both strengths and areas of difficulty, and to set clear, realistic targets. We then share our findings with you and agree the targets and approach together.
Personalised tutoring begins
With targets in place, we move into regular one-to-one sessions. Each session is tailored to the individual — drawing on their strengths, working on areas for development, and always keeping things positive and encouraging.
Find out more about our sessions →What people often ask us
Do we need a formal diagnosis to get support?
No. Many of our students come to us without a formal diagnosis. We work with any child or adult showing signs of learning difficulty, whether or not they have a diagnosis of dyslexia or another specific learning condition.
How long does assessment take?
Our initial informal assessment is woven into the early stages of working together — it doesn't have to be a separate, formal event. We assess on an ongoing basis as we get to know the learner.
What ages do you work with?
We work with learners of all ages — from primary school children through to secondary students, VCE students, university students and adults in the workplace.
Is the initial consultation really free?
Yes, completely. We ask you to complete a questionnaire and we provide an analysis and proposed action plan at no charge. We want to make it as easy as possible to take that first step.
Take your first step today
Get in touch and we'll send you our questionnaire. No obligation, no pressure — just a conversation about how we can help.
Contact Us Now